Azuma Collections is a luxury hospitality management company based in Uluwatu, Bali. We manage the properties and hospitality of our own developed villa projects, which are owned by individual investors. Our role is to ensure consistent quality and operational excellence across live operations, while safeguarding long-term asset value and reliable returns for our villa owners.

Azuma Collections operates at the intersection of hospitality and asset management, combining international standards with strong local execution to deliver professional, transparent, and scalable villa operations.

Role Overview:

The Head of Maintenance is responsible for the technical condition, safety, and ongoing functionality of all Azuma Collections properties. This role ensures that villas are well maintained, operational issues are resolved efficiently, and assets are protected through structured preventive maintenance and strong technical oversight.

As a member of the Leadership Team, the Head of Maintenance owns maintenance standards and execution across the portfolio, working closely with Operations, Housekeeping, Procurement, and external contractors to ensure uninterrupted guest operations and long-term asset integrity.

Key Responsibilities:

Maintenance Strategy & Standards

• Define and maintain maintenance standards across all properties

• Develop and manage preventive maintenance programs

• Ensure consistent technical quality and asset condition portfolio-wide

• Set clear priorities and response standards for maintenance issues

Operational Execution & Issue Resolution

• Oversee day-to-day maintenance operations across the villa portfolio

• Ensure timely resolution of technical issues impacting guests or operations

• Coordinate emergency repairs and incident response

• Minimise operational downtime and guest disruption

Asset Protection & Lifecycle Management

• Monitor asset condition and maintenance cycles

• Plan and manage repairs, replacements, and minor upgrades

• Track maintenance costs and asset lifecycles

• Safeguard long-term asset value through structured upkeep

Team & Contractor Management

• Lead and manage in-house maintenance teams

• Source, coordinate, and supervise external contractors and vendors

• Ensure quality, safety, and compliance of all maintenance work

• Build a disciplined, solution-oriented maintenance culture

Collaboration & Continuous Improvement

• Work closely with Housekeeping on defect reporting and follow-up

• Coordinate with Procurement on materials, tools, and service providers

• Provide technical input to Operations and the Leadership Team

• Continuously improve maintenance processes, response times, and standards

Requirements:

• Senior technical or maintenance leadership experience in hospitality or property operations

• Strong understanding of building systems, utilities, and villa infrastructure

• Experience managing maintenance across multiple properties

• Hands-on, solution-oriented mindset with strong organisational skills

• Comfortable managing teams, contractors, and external vendors

• Strong coordination and communication skills

• Fluent in English; Bahasa Indonesia is a strong advantage

What We Offer:

• A senior Leadership Team role focused on asset integrity and operational continuity

• Portfolio-wide ownership of maintenance standards and execution

• Direct impact on guest satisfaction and long-term asset value

• Close collaboration with Operations, Housekeeping, and Procurement

• The opportunity to build scalable maintenance systems across a growing villa platform

• Competitive compensation package based on experience

Job Type: Full-time

Application Question(s):

• Have you led or coordinated an engineering or maintenance team and external contractors while maintaining luxury property standards? Yes / No

• Are you experienced in structured engineering planning (PM schedules, asset registers, logs, checklists) rather than primarily reactive repairs? Yes / No

• Have you been responsible for engineering or maintenance planning across multiple buildings, properties, or clusters (not a single site)? Yes / No

• Do you have experience planning and managing preventive maintenance schedules for 50+ hotel rooms or villas, including MEP systems (electrical, plumbing, AC, pumps, pools)? Yes / No

• Are you currently living in Bali ? Yes/No